Refund policy

RETURNS

We value you as a customer and want you to be happy with your purchase.

If you would like to return an item, you may do so within 7 days for a full or partial refund. We provide a credit note or exchange for orders up to 30 days. To return, email us at info@iansharp.com.au with your order details on hand so that Customer Care can assist you.

Items must be returned to us for a refund or exchange according to the following conditions:

• The is in its original condition with all tags attached;
• The jewellery must be free from any scratches, dints, other marks or resizing; 
• Special order, customer make or modified requested can’t be returned;
• All certificates and/or guarantees/paperwork needs to also be returned;
• It has been approved through Ian Sharp Jewellery Customer Care;
• It arrives at our office within 7 days of you receiving it in hand; and
• If you wish to exchange, please notify us with your preferred jewellery item as soon as possible.

Please choose carefully. We do not normally accept returns or give refunds if you simply change your mind or make a wrong selection. As stated previously in the Terms and Conditions, you have a statutory right to choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or do not do what they are supposed to do. We will try to accommodate you if you have a change of mind and may accept a return at our sole discretion and subject to the general terms and conditions of an exchange and may be subject to a restocking fee.

Customers are responsible for posting goods back to ISJ.  We recommend using a prepaid service that offers tracking (such as Australia Post Express satchels with signature within Australia). This ensures safe receipt of goods and prevents missing items. ISJ is not responsible for any lost incoming parcels.

Refunds are made not including your return postage. Please also note the original postage charge cannot be refunded.

Where a receipt for postage is provided to return faulty goods, the cost will be refunded ONLY up to the amount of original postage paid. Any additional payment made by the customer to return faulty goods to ISJ, beyond the original postage charge paid by the customer, will not be refunded.

Refunds are made against the original Credit Card or payment type used. We cannot refund onto a different card. We process refunds within 2-3 business days of receiving them, however please keep in mind they can take up to 10 business days to come through onto your account. 

All return items must be mail enclosed with the original receipt and pre-paid self-addressed post satchel to:

Ian Sharp Returns:

Ian Sharp
Online Customer Care
65 Toorak Road

South Yarra, VIC, 3141

FAULTY GOODS

We will provide a repair, exchange, replacement or refund for faulty goods. Goods are classified as faulty at the discretion of ISJ, provided:

• They are damaged when the customer receives them;
• Show a manufacturing fault within 3 months;
• No alterations or attempts to repair have been made by the customer.

To return faulty goods please follow the mail instructions as listed above.

Please note that items damaged as a result of wear and tear are not considered faulty.